If you need an interpreter, please call TIS National on 131 450 and ask them to call Vision Super on 1300 300 820. The TIS National consultant will call Vision Super and translate the conversation. TIS is bound by the Australian National Privacy Principles, so your discussion will be secure and confidential. Vision Super will pay for this service.
Please note this is a third-party service and you may have to wait for a translator if the service is busy.
Our business hours are Monday to Friday, 8.30am – 5pm AET.
Translated content is available in many languages. You can visit the TIS National website to read more about the services they provide at www.tisnational.gov.au
| لْعَرَبِيَّةُ Arabic | إذا كنت بحاجة إلى مترجم، يرجى الاتصال ﺒ TIS الوطنية على الرقم 450 131 وأطلب منهم الاتصال ﺒ Vision Super على هاتف رقم 1300300820. ساعات العمل الخاصة بنا Monday to Friday, 8.30am – 5pm AET. يمكنك أيضا زيارة موقع TIS الوطنية للحصول على معلومات حول الخدمات التي تقدمها TIS الوطنية. قم بزيارة: www.tisnational.gov.au |
| درى Dari | اگر به ترجمان ضرورت دارید، لطفا به دفتر ملی ترجمۀ شفاهی و کتبی TIS National به شمارۀ 450 131 تماس بگیرید و از ایشان بخواهید که با Vision Super به شمارۀ 1300300820 تماس بگیرند. ساعات کاری ما Monday to Friday, 8.30am – 5pm AET است. همچنین برای معلومات در مورد خدماتی که TIS National ارائه میکند، میتوانید از ویبسایت دفتر ملی ترجمۀ شفاهی و کتبی (TIS National) بازدید کنید. به www.tisnational.gov.au مراجعه نمائید. |
| فارسی Farsi | اگر به مترجم نیاز دارید، لطفا با شماره تلفن تیس نشنال 450 131 تماس بگیرید و از آنها بخواهید با Vision Super به شماره 1300300820 تماس بگیرند. ساعت کاری ما Monday to Friday, 8.30am – 5pm AET است. شما همچنین می توانید به وب سایت تیس نشنال برای اطلاعات در مورد خدماتی که تیس نشنال فراهم می کند مراجعه کنید. به www.tisnational.gov.au نگاه کنید. |
| Ελληνικά Greek | Αν χρειάζεστε διερμηνέα, καλέστε την TIS National στο 131 450 και ζητήστε να καλέσουν το Vision Super στον αριθμό 1300300820. Οι ώρες λειτουργίας μας είναι Monday to Friday, 8.30am – 5pm AET. Σχετικά με τις υπηρεσίες που παρέχονται από την Εθνική Υπηρεσία Διερμηνείας και Μετάφρασης, μπορείτε να επισκεφθείτε και τον ιστότοπο της υπηρεσίας στη διεύθυνση: www.tisnational.gov.au |
| آزرگی Hazaragi | اگه شمو ده ترجمان ضرورت درین پس لُطفاً ده TIS National ده ای نمبر 450 131 زنگ بزنین و ازاون ها پُرسان کُنین که Vision Super ده 1300300820 تا زنگ بزنن. وقت های کارمو Monday to Friday, 8.30am – 5pm AET موباشه. شمو هم موتنین ده بلدی معلومات ایکه TIS National خدمات دگه ره برابر موکنه از ویب سایت TIS National دیدن کُنین. www.tisnational.gov.au |
| italiano Italian | Se hai bisogno di un interprete, telefona a TIS National al numero 131 450 e chiedi di chiamare Vision Super al 1300300820. I nostri orari d’ufficio sono Monday to Friday, 8.30am – 5pm AET. Puoi visitare anche il sito web TIS National per informazioni tradotte sul servizio che TIS National fornisce. Visita il sito: www.tisnational.gov.au |
| 한국어 Korean | 통역사가 필요한 경우, TIS 전국서비스 131 450로 전화하여, Vision Super 1300300820로 전화를 걸어달라고 요청하십시오. 본사의 영업시간은 Monday to Friday, 8.30am – 5pm AET입니다. TIS 전국서비스가 제공하는 서비스에 대한 정보는 웹사이트를 방문하셔서 확인하실 수 있습니다. 웹사이트 주소는 www.tisnational.gov.au 입니다. |
| မြန်မာဘာသာ Myanmar Language (alt Burmese) | အကယ္၍ သင္စကားျပန္လိုအပ္ပါက ေက်းဇူးျပဳ၍ (တနိုင္ငံလံုးဆိုင္ရာ ဘာသာျပန္နွင့္ စကားျပန္ ဝန္ေဆာင္မႈ) TIS National ကို 131 450 တြင္ ဆက္သြယ္ၿပီး သူတို႔ကို Vision Super ကို 1300300820 တြင္ေခၚခိုင္းပါ။. ကြ်နု္ပ္တို႔၏ ရံုးခိ်န္မ်ားမွာ Monday to Friday, 8.30am – 5pm AET ျဖစ္ပါသည္။. သင့္အေနနွင့္ TIS National က ပံ့ပိုးေသာဝန္ေဆာင္မႈမ်ားနွင့္ပတ္သက္ၿပီး သိလိုပါက TIS National ၏ ဝက္ဘ္ဆိုက္တြင္ ဖတ္နိုင္ပါသည္။ www.tisnational.gov.au တြင္ဖတ္ပါ။. |
| नेपाली Nepali | यदि तपाईलाई दोभाषेको आवश्यकता परेमा, कृपया TIS National को १३१ ४५० मा फोन गर्नुहा र उनिहरुलाई Vision Super मा 1300300820. हाम्रो व्यवशायिक समय(खुल्ने समय) Monday to Friday, 8.30am – 5pm AET मा फोन गर्नुहोला।. तपाईले TIS National को वेभसाईटमा TIS National ले उपलब्ध गराउने सेवाहरुको जानकारीकोलागि हेर्न सक्नुहुनेछ। www.tisnational.gov.au मा हेर्नुहोला।. |
| русский Russian | Если вам нужен переводчик, просим вас позвонить в TIS National по номеру 131 450 и сказать, что вам нужно позвонить в Vision Super по номеру 1300300820. Наш распорядок работы: Monday to Friday, 8.30am – 5pm AET. Вы также можете посетить вебсайт TIS National, на котором имеется информация об услугах, предоставляемых TIS National. Адрес вебсайта: www.tisnational.gov.au |
| српски Serbian | Ако вам треба преводилац, молимо вас да позовете TIS National на 131 450 и замолите их да позову Vision Super на 1300300820. Наше радно време је Monday to Friday, 8.30am – 5pm AET. Такође можете да погледате веб сајт TIS National-а за информације о услугама које пружа TIS National. Погледајте: www.tisnational.gov.au |
| 简体中文 Simplified Chinese | 如果您需要口译员，请拨打TIS National 的电话131 450，请他们打电话给Vision Super，电话号码：1300300820。 我们的营业时间是 Monday to Friday, 8.30am – 5pm AET. 你也可以访问TIS National 的网站，了解TIS National提供的服务。网址：www.tisnational.gov.au |
| Af Soomaali Somali | Haddii aad u baahan tahay turjumaan, fadlan ka wac TIS National taleefanka 131 450 waxaad ka codsataa inay kuu wacaan Vision Super iyo 1300300820. Saacadaha Shaqadu waa Monday to Friday, 8.30am – 5pm AET. Waxaad kaloo booqan kartaa website-ka TIS National ee macluumaadka turjuman oo ku saabsan adeegga TIS National ay bixiso. Ka eeg: www.tisnational.gov.au |
| Español Spanish | Si necesita un intérprete, por favor llame a TIS National en el 131 450 y pida que lo comuniquen con Vision Super en el 1300300820. Nuestro horario de oficina es Monday to Friday, 8.30am – 5pm AET. También puede visitar el sitio web de TIS National para obtener información acerca de los servicios que provee TIS National. Visite www.tisnational.gov.au |
| தமிழ் Tamil | உங்களுக்கு மொழி பெயர்ப்பாளர் தேவைப்பட்டால், தயவுசெய்து TIS நேஷனல் 131 450 க்கு அழைக்கவும், 1300300820 இல் ஹெஸ்டாவை அழைக்கச் சொல்லவும். எங்கள் வணிக நேரம் Monday to Friday, 8.30am – 5pm AET. TIS நேஷனல் வழங்கும் சேவையைப் பற்றிய மொழிபெயர்க்கப்பட்ட தகவல்களுக்கு நீங்கள் TIS தேசிய வலைத்தளத்தையும் பார்வையிடலாம். வருகை: www.tisnational.gov.au |
| 繁体中文 Traditional Chinese | 若你需要口譯員，請撥打TIS National電話131 450並請他們轉接 Vision Super 的電話 1300300820. 我們的工作時間是 Monday to Friday, 8.30am – 5pm AET. 你也可以瀏覽TIS National 網站瞭解TIS National 的服務資訊，網址：www.tisnational.gov.au |
| Türkçe Turkish | Eğer bir tercümana ihtiyaç duyarsanız, lütfen 131 450 nolu telefondan TIS Ulusal’ı arayın ve onlardan 1300300820 nolu telefondan Vision Super ile görüşmelerini isteyin. Çalışma saatlerimiz Monday to Friday, 8.30am – 5pm AET. Ayrıca, TIS Ulusal’ın sağladığı hizmetler hakkında bilgi için TIS Ulusal’ın internet sitesini ziyaret edebilirsiniz. www.tisnational.gov.au adresini ziyaret edin. |
| tiếng Việt Vietnamese | Nếu quý vị cần thông dịch viên, xin hãy gọi cho Dịch vụ Thông Phiên dịch Quốc gia (TIS Quốc gia) theo số 131 450 và yêu cầu họ gọi cho Vision Super theo số 1300300820. Giờ làm việc của chúng tôi là Monday to Friday, 8.30am – 5pm AET. Quý vị cũng có thể vào thăm trang mạng của TIS Quốc gia để có thông tin về các dịch vụ mà TIS Quốc gia cung cấp. Hãy vào thăm www.tisnational.gov.au |
Vision Super welcomes calls through the National Relay Service if you are d/Deaf or find it hard to hear or speak to hearing people on the phone.
Choose your preferred access point by visiting the National Relay Service website here. Provide our phone number (1300 300 820) when asked by the Relay Officer.
For more information, call the NRS helpdesk on 1800 555 660.
You can also email us anytime, or use our Chat service to talk to one of our Member Services staff via text between 8.30am-5pm business days.
You can apply for early access to your super because of severe financial hardship. The government has set out rules about when people can access their super on these grounds and you must meet these requirements to be eligible . More information on accessing your superannuation is available on our ‘Accessing your super’ page. If you want to apply, please call us on 1300 300 820.
We recognise that all members can experience vulnerability. People with a disability, mental illness, language barriers, neurodiversity, low literacy levels or cognitive difficulties, as well as older people, people facing family or domestic violence, people living in remote communities, members of the Aboriginal and Torres Strait Islander communities and members of the LGBTIQA+ community may all be vulnerable members for the purposes of providing financial services.
Vision Super has processes in place to identify vulnerable members and offer extra help where it’s needed:
Some members who have difficulties with understanding or managing their super may choose to give access to a legal representative, family member, financial adviser or another person who they want to help manage their super. If you want to do this, you can complete an Authority to release information to a third party. The information the third party will be able to access may include potentially sensitive information, for example about your health.
The authority lasts two years, unless you ask us for a shorter expiry, or choose to revoke it. More information is included on the form.
Vision Super uses the AUSTRAC guidance for members who cannot provide the identity documents that we would usually rely on for identification. AUSTRAC (the Australian Transaction Reports and Analysis Centre) is Australia’s financial intelligence unit and the anti-money laundering and counter-terrorism financing regulator.
For example, you may not have a driver’s licence or a birth certificate, the information in your identification documents could be out of date, or there could be conflicting information in different documents.
This might be the case in particular for Aboriginal and Torres Strait Islander members who live in remote areas, transgender members, members affected by family violence, people or businesses affected by natural disasters such as floods or bushfires, members experiencing periods of homelessness, people who are or have recently been in prison and/or members who have come to Australia as refugees and asylum seekers.
This is not an exhaustive list and there may be other circumstances that make it difficult for a you to identify yourself or to access the documents people usually use to prove their identity.
We’re committed to being flexible to the extent the law allows and in a way that minimises the risk of fraud.
Please call us on 1300 300 820 between 8.30am-5pm to discuss your individual needs.
Member Hotline 1300 300 820
Employer Hotline 1300 304 947
Retirement Hotline 1300 017 589
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