Increase, decrease, or cancel cover

If you wish to cancel or reduce your cover it’s not difficult, but before you do there are a few things to be aware of:

• Once your insurance is cancelled, you won’t be able to claim for any events or conditions that happen after the cancellation takes effect. 
• If you cancel and then decide you want cover again, you will need to make a new application, which might require medical evidence. If your new application is approved by the insurer, it may be subject to exclusions, special conditions and/or premium loadings.
• If you are replacing your existing cover with alternative cover, we recommend that you don’t cancel your existing cover until the replacement cover is in place.

To cancel all or part of your insurance cover you can:

• Send us a written notification.
• Complete an Insurance application / variation form. 
• Log in to the secure member portal and make the request online.
• Call us on 1300 300 820.

Please know that you do also have the option to cancel or reduce your TPD cover but retain your Death only cover.

Any cancellation or reduction of cover will take effect from the date we receive your request or the date you specified in your request, as long as it’s after the date we receive it.

If you’re unsure about cancelling, we encourage you to seek some independent financial advice.