Need to make a claim?

Making an insurance claim usually comes at a difficult time in your life. We’re here to help you through the process and make it as simple as we can, so to start a claim please give us a call on 1300 300 820 (8:30am - 5:00pm, Monday to Friday AEST).

For further information about the claims process please refer to the Making an insurance claim fact sheets for Total and permanent disability or Income protection.

Do I need a lawyer? people holding hands

We’d encourage you to talk to us before you engage a lawyer. Vision Super pays more than 85% of insurance claims from our members, so the likelihood is your claim will be paid if you work with us directly, and you’ll end up with more of your money. 

Many lawyers advertise that they’ll work for you on a ‘no win, no fee’ basis, but if your claim is approved, they may take a large chunk of your payout – generally around 30% of a member’s entitlement. Our insurance team is here to help you through every step of the claims process, including all the paperwork, without having to get a lawyer involved and potentially losing money you need to pay for medical treatment or maintain your lifestyle.


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