Are you facing financial hardship?

You might be able to access your super if:

  • You’ve been in receipt of Commonwealth Income Support payments on the following basis

Claim type 1 - If you are under preservation age and 39 weeks, you must have been in receipt of Commonwealth income support payments for a continuous period of 26 weeks and you must continue to be in receipt of payments on the date of application; and

*You must be able to provide documentation to support your claim in the form of overdue bills to prove you are unable to meet reasonable & immediate family living expenses.

Claim type 2 - If you are over preservation age and 39 weeks, you must have been in receipt of Commonwealth income support payments for a cumulative period of 39 weeks after you reached your preservation age and not be gainfully employed (full-time or part-time) on the date of application.

* We consider reasonable & immediate family living expenses may include:

  • Access to accommodation or housing
  • Food
  • Essential travel, and
  • Utilities. 

What kind of evidence do you need to give us?

If you’re making a claim for early access to your super because of severe financial hardship, you’ll need to provide us with supporting documents to prove that what you’re saying is true. To show us that you’re unable to meet reasonable and immediate family living expenses, you’ll need to provide us with any relevant:

  • Centrelink or other Commonwealth department or agency records/Centrelink statement of income letters
  • Police report
  • Family law case manager report
  • Court orders in relation to family or domestic violence
  • Bank records
  • Gas, Water and Electricity bills
  • Rental agreement
  • Vehicle registration documents.

Generally, the documents you provide should be no more than 1 month old.

Please note that if you don’t provide us with sufficient evidence to support your claim, we will be unable to give you access to your super on the basis of severe financial hardship.

If we decide that you’re suffering severe financial hardship, how much can we release?

If you have not reached your preservation age:

• Generally, the minimum amount that can be paid is $1,000 and the maximum amount is $10,000. You can only make one withdrawal from your superannuation because of severe financial hardship in any 12-month period.

If you have reached your preservation age plus 39 weeks:

  • The full balance of your account.

If this sounds like you, contact us on 1300 300 820. Vision Super must confirm with the ATO that you have received the qualifying income support payment for the period required to qualify for the early release of superannuation on the grounds of severe financial hardship. To enable us to do this you must provide your full name, date of birth and Centrelink Reference Number (CRN).


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